Privacy policy

At Dewel.ch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address
  • Payment information (processed securely through third-party payment providers; we do not store card details)
  • Order details and purchase history
  • Technical data such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order, account, or inquiries
  • Improve our website, products, and customer experience
  • Send promotional emails or updates (only if you opt in)
  • Prevent fraud and ensure website security.

Sharing Your Information

We do not sell, trade, or rent your personal data.
Your information may be shared only with trusted third parties necessary to operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services

These third parties are required to protect your information and use it only for the intended purpose.

Cookies

Dewel.ch uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our website and allow us to improve functionality and performance.

You may disable cookies in your browser settings; however, some website features may not function properly.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure. While no online system is 100% secure, we strive to use commercially acceptable means to protect your data.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: farid.letif@gmail.com
📍 Address: Rue de la Bergère 3A, 1217 Meyrin, Switzerland