At DEWEL, we are committed to delivering your order with care, precision, and reliability. Please review our shipping policy below for details on processing times, delivery, and related information.
Order Processing Time
All orders are processed within 1–3 business days .
Once your order has been processed, you will receive a confirmation email with shipping details.
Shipping Locations
We offer shipping:
- Within Switzerland
- Internationally
Shipping availability and costs will be calculated at checkout based on your location.
Estimated Delivery Time
Delivery times may vary depending on destination:
- Switzerland: 2–5 business days
- Europe: 3–7 business days
- International: 7–14 business days
Please note that delivery times are estimates and may be affected by customs clearance or unforeseen delays.
Shipping Costs
Shipping fees are calculated at checkout and depend on:
- Delivery destination
- Order size and value
Occasional promotions may include free shipping, which will be clearly stated on our website.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery in real time.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. DEWEL is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
For any shipping-related questions, please contact us via our Contact Us page or email our support team. We aim to respond within 24–48 hours.
