1. Are DEWEL products authentic?
Yes. All DEWEL products are designed with precision and crafted using high-quality materials. Each piece reflects our commitment to authenticity, craftsmanship, and timeless design.
2. Where are DEWEL products made?
DEWEL creations are inspired by Swiss craftsmanship and produced through carefully selected workshops that meet our strict quality standards.
3. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping costs may vary depending on your location and will be calculated at checkout.
4. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time:
- Europe: 3–7 business days
- International: 7–14 business days
5. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a confirmation email with your tracking details.
6. Can I return or exchange a product?
Yes. We accept returns or exchanges within 14 days of delivery, provided the item is unused, unworn, and in its original packaging.
7. Are your watches water-resistant?
Water resistance varies by model. Please refer to the individual product description for detailed specifications.
8. Do your products come with a warranty?
Yes. All DEWEL watches come with a manufacturer’s warranty covering manufacturing defects. Warranty details are included with your purchase.
9. Can I cancel or modify my order?
Orders can be modified or canceled before shipment. Please contact our support team as soon as possible after placing your order.
10. How can I contact customer support?
You can reach us via:
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Contact Us page
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Email support: fletif@dewel.ch
We aim to respond within 24–48 hours.
11. Are your products suitable for gifting?
Absolutely. DEWEL products come in elegant packaging, making them perfect for gifts on special occasions.
12. Do you offer custom or personalized designs?
For special requests or custom inquiries, please contact our support team. Availability may vary by product.
